Frequently Asked Questions

Find answers to common questions about our services, process, pricing, and partnerships.

Web Design

Web Apps

Brand Identity

Packages

Retainers

General

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Frequently Asked Questions

Web Design

How long does the website process take?

WordPress or Shopify—which is right for me?

What's included in the Growth Partnership?

How much does a website cost?

What makes you different from other agencies?

What do you need from me to get started?

Will I be able to update the website myself?

Web Apps

How long does it take to build a web app?

What technology do you build with?

Can you integrate with our existing systems?

Will we own the code?

What happens if we need changes after launch?

Do you provide hosting and maintenance?

Brand Identity

How long does the brand identity process take?

What if we already have a logo but need to refresh it?

Do we own the final brand assets?

What file formats will we receive?

Can you help with implementation after delivery?

What's the difference between a logo and a brand identity?

Packages

How long does it take?

What if I already have a logo?

Can I customize my package?

What if I'm not sure which package fits?

Do you offer payment plans?

What if my business grows and I need more later?

Retainers

How long is the commitment?

What if I don't use all my hours one month?

Can I upgrade or downgrade my retainer?

What happens if I need more hours than my retainer includes?

Do you work on projects outside the retainer?

What if something breaks or goes wrong?

How do I know what you're working on each month?

Can I pause my retainer?

General

Do you work with clients outside South Africa?

What if I'm not sure what I need yet?

Are there any industries you don't work with?

Can we start with a small project first?

Still have questions?